Roland Tanglao's Weblog

Marketing maven and startup veteran and co-founder of Strutta, Maura Rodgers, on her Rogers N95 8GB NAM and S60

S60 Positives

1. 1st reaction - "wow" "multimedia machine"
2. Love being able to upload photos directly to flickr (presumably from Camera App) - allows her to upload photos directlyt
3. Loves to connect to internet via laptop via her Rogers N95 8GB NAM
4. Overall 1st impression - great
5. Great for taking videos at Launch Party Vancouver and other events and Strutta videos
6. High quality video
7. It really is a multimedia computer

S60 Not so Positive

1. Usability not great!
2. iPhone user interface in comparison is awesome
3. Too many clicks to get what you want
4. Doesn't like the apps popping up without intervention e.g. Fring pops up when IM comes in
5. Nested menus hard to comprehend
6. Found it difficult to change ringtones coming from a BlackBerry
7. Battery dies quickly
8. Maura again hasn't heard of OVI (to repeat yet again, not suprising since Nokia OVI marketing is zero in Canada)

After 12 hours with a borrowed Rogers N95 8GB NAM, my conclusion is still to get an unlocked one!

In short, the Rogers N95 8GB NAM is:

1. The Multimedia creator phone that N series users the world over have learned to love. Great camera and great video!
2. The S60 interface we have come to love/hate which is hard to use as all N series aficionados know.
3. Rogers has put their bogus "deck" in the web browser and Vision software on their version of N95 8GB NAM and it's just as suspected, unusable and totally superfluous. Change the home page and don't use the Vision app; none of it's any good!
4. It's the Rogers Data plan that we have all come to love. Danny who set up the phone, was told by a Rogers CSR he could get a 1GB data plan for $100/month which contradicts the $65/month 1GB PC Card plan that Alec Saunders got from Rogers. Inconsistencies 'r Rogers! Or is it a deliberate attempt to confuse customers by telling different customers different stories about data plans?

My conclusion remains the same: get an unlocked N95 8GB NAM and a $65/month PC Card plan. You'll be a lot less frustrated!

Some more details after the jump

Rogers charges extra per kilobyte for the bult-in email app? This is really bad. I hope Howard got that wrong. Otherwise a lot of email junkies (if they can figure out how to configure their S60 email client, it's not easy) will be unpleasantly surprised by VERY VERY large data bills!

Is the "deep packet inspection" guy a Rogers employee? I can think of other techniques to detect third party apps, like hacking the S60 3G and EDGE communications software stack to check if the app is built in and if so to send some sort of "validation packet" which the Rogers gateway detects and removes (thanks to JeffG's friend for that idea!), many ways to skin this cat, all futile, innovation sapping and time consuming in the end, better to spend the energy on innovation than bogus packet inspection and billing software IMHO!

Anyways, compared to the rest of the world, as I said in my previous post, these plans are a r*poff and the N95 Browser while awesome compared to the pathetic browser in the rest of Rogers' phones (cf. any Motorola phone browser) is really inferior to the iPhone browser.

Again, my recommendation: Just say no to "browser only" data plans and "3rd party application bandwidth" taxes! Buy a 3rd party unlocked phone and get the $65 PC Card plan and enjoy your freedom!

QUOTE

One of the data plans available for it is 20 bucks a month, unlimited on device browsing (using Nokia’s terrific s60 browser), 2500SMS, “100’s” of MMS (the Rogers guy’s words) and unlimited web email. If you sign up on a 3 year then you also get unlimited Vision. The $7 unlimited on device browsing plan is also available.

If you add your own apps or use the Nokia email client (for POP or iMAP) then data is billed per kb (so don’t use your Slingbox unless you have WiFi). I asked how they can differentiate between the different types of data. One guy said they use deep packet inspection (the same thing Rogers uses to throttle bittorrent).

There are the typical Rogers customizations; separate Vision app, Music store that doesn’t work with the built-in music player, that sort of thing. It also appears to come with Telenav (which you have to pay to use) - Nokia’s mapping program is also available.

While I’m not thrilled with the customizations, I’m lukewarm about the plans. The data plans are incredibly limiting but the n95 has a pretty good browser so that makes things a little easier to bear.

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As I feared the $7 "unlimited" data plan for the recently introduced N95-8GB and other Rogers approved devices restricts you to using the built-in apps. The built-in apps are *ahem* (to be nice) not that great with the exception of the web browser (and I fear that Rogers has somehow neutered the "great for Nokia" webkit based browser but not so great when compared to the iPhone browser). 3rd party apps, like ShoZu and Qik, are much better in my humble opinion.

Not only that, you are forced to commit to a 3 year contract if you wish to use the $7 plan.

At this time, if you are mobile enthusiast, therefore, I can't recommend the Rogers Unlimited On-Device Mobile Browsing Plan or buying a Rogers N95 8GB. Instead I recommend buying an unlocked N95 8GB from Tiger Direct or other source and then buying the Rogers 1GB/month $65 'PC Card plan' which Alec Saunders uses with his unlocked non Rogers N95. As far as I know, this plan doesn't have a 3 year contract requirement. And it doesn't have the 3rd party app tax (Alec uses 3rd party app Qik to stream video live and doesn't pay 5 cents per kilobyte).

Anyhow, to end in a positive note, if any Rogers N95-8GB owners want to experiment with 3rd party apps and want to set them up in such a way as to avoid the "5 cents / kilobyte 3rdparty app" r*poff tax, and you are in Vancouver, please email roland AT rolandtanglao.com and let's get together in Gastown at lunch on a weekday and I'll show you how (it's not as intuitive as the iPhone). I've been using Nokia S60 smart phones like the N95 for four years and can show you how to use the powerful but not so intuitive S60 interface to your advantage.

QUOTE

NEW! Adding Unlimited On-Device Mobile Browsing Plan* to your voice plan provides:

* Unlimited on-device mobile browsing access to your favourite social communities like Facebook & MySpace, news, sports and entertainment sites all on the go for one flat monthly fee!
* Access to search the mobile Internet with Yahoo! Search and Google
* Access to information sites like Yahoo! Canada, Canada.com, Windows Live, The Weather Network, Lavalife Mobile and more!
* Protection against high pay-per-use data charges while surfing the mobile Internet

Start saving on all your mobile Internet browsing with Unlimited On-Device Mobile Browsing* or pay per use at 5¢/ KB.

Plan or pay per use at 5¢/ KB

Unlimited On-Device Mobile Browsing Plan
Monthly Fee Includes
$7 Unlimited On-Device Mobile Browsing*

For a limited time, customers who activate on a Voice Plan and add Vision Unlimited On-Device Mobile Browsing* on a 3 year term receive Vision Bonuses. Learn more

*Important: This plan includes unlimited on-device mobile browsing only and is only available on select phones (PDAs such as Blackberry or Windows Mobile devices, PC cards and non-Rogers certified devices are not eligible). Data usage incurred on ineligible devices or incurred while tethering (using device as wireless modem for computer) or incurred using non-Rogers (3rd party) applications downloaded to your device will be subject to pay-per-use charges of 5 cents/KB. A 3-year term service agreement is required for Rogers Vision devices.

What is tethering?

This plan does not include any usage incurred while tethering. Tethering is when you use your phone as a wireless modem to connect to the Internet. The phone can be connected via USB cable or Bluetooth. Once connected, you can access the Internet wirelessly on your laptop using the Rogers Wireless network. While accessing the Internet wirelessly on your computer, data charges are incurred at a rate of 5¢/KB.
What are 3rd party applications?

3rd party applications are applications like Yahoo! Go or Google Maps. These are non-Rogers applications which may be downloaded to the device and incur data charges at a rate of 5¢/KB.

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UPDATE: Wireless North appears to have the N95 Rogers skinny. It will apparently cost 1.5 cents/kilobyte for 3rd party apps which means 300 MB of pictures uploaded via ShoZu/month = $4500/ month. Aaaaargh, I hope this is *not* true, if it is the r*poff continues! 

Yay! The N95 8GB North American is available from Rogers starting May 6th. Looks like the N95 8GB has WiFi (just paranoid that Rogers would ask Nokia to disable it so I checked the site) according to Nokia.ca! No sign of the N95 on the Rogers site (c'mon get with the 21st century Rogers and update your website with new products at the same time you issue a press release!) but I found the following worrisome fine print about the $25/month Rogers Vision dataplan that the N95 will be using as its data plan on the Rogers site:

QUOTE:

Rogers Vision Unlimited On-Device Mobile Browsing Plan includes unlimited on-device mobile browsing only. Plan is available on Rogers Vision handsets only (PDAs such as Blackberry or Windows Mobile devices, PC cards and non-Rogers certified devices are not eligible). Data usage incurred on ineligible devices, incurred while tethering (using device as wireless modem for laptop) or incurred using non-Rogers (3rd party) applications downloaded to your device will be subject to pay-per-use charges of 5 cents/KB

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Does this mean if I use ShoZu to upload 400MB / month over HSDPA that I'll have to pay 5cents per Kilobyte? Fingers crossed that this isn't true (it wouldn't make sense but carriers don't make sense (and for what it's worth i don't get dinged for using ShoZu over my Fido unlimited data plan). Could somebody please confirm?

QUOTE

Well, it looks like Nokia isn't satisfied with taking the rest of the world by storm as the North American continent rests safely in ignorance. Nokia has launched the Nokia N95 8GB in Canada on Rogers Wireless. As expected, the Canadian Nokia N95 8GB is basically the same a the Nokia N95 8GB NAM (Nokia N95-4), and gives Rogers the pleasure of beating US wireless carrier-giant to the punch in rolling out the N95 8GB in North America.

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