withoutboats: How do we create a culture of two way empathy in open source software?
Pontifications
- withoutboats wrote a fantastic article about organizational debt which applies to SUMO too just like Jan 1, 2019’s post: Aaron Turon:Thank-you for these terms: ‘Critique Gauntlet, Groundhog Day, & Stochastic Criticism’: We face them every day on the SUMO forums indeed any user feedback forum for any popular open source project!.
- Juicy quote, read the whole thing.
QUOTE
But what is so exhausting for me personally is that there is so often not a reciprocity of empathy from the other side of the discussion. Frankly, what I experience often is a startling lack of professionalism from community members, a standard of conduct which - while not below the bare minimum of appropriate behavior set by our Code of Conduct - I cannot imagine would be acceptable as a manner of communication to a colleague in a workplace.
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